Why should I rent a home as opposed to hotel rooms?
Our homes and condos are beautifully decorated and fully appointed. The locations are superb, nobody has homes closer to the attractions than us and the value is phenomenal, even compared to the lower priced hotels. It's such a pleasure after a hard day at a theme park to return to your own home from home to relax. At the same time your children can use up their excess energy in your own private pool. We have homes with 3, 4, 5 & 6 bedrooms, accommodating up to 14 persons together under one roof!
How do I know you will have a home acceptable to me?
First of all, because our company has, since 1993, flourished by dealing honestly and sincerely. All are in the Disney Area and we do not rent out a home or condo in which we would not be comfortable ourselves. They are all well maintained and we are continuously adding brand new properties to our inventory in order to be able to offer to you the area's finest vacation homes. However, like any property, there may be times when things malfunction or something happens beyond our control. Therefore, we offer you this guarantee, if you are not happy with your allocated property, for any reason whatsoever, we will do our best to fix the problem immediately or else we will allocate an alternative home to you. (We have over 100 homes to choose from!) If we are unable to find a home that meets your requirements within 24 hours, a full refund of all but the first night's stay is automatically made to you. We always endeavor to fix any problems immediately but more serious malfunctions may take longer. In these cases, again, another property will always be offered to you.
Which property will I be allocated?
When you look at the pictures of the homes and condos we have to offer, you will notice how beautiful they are. These photographs are of our actual homes! When you place your reservation, we guarantee you will receive at least the number of bedrooms and bathrooms you ordered (occasionally guests are upgraded to additional bedrooms and bath at no additional charge) and you will be within 10 minutes drive of Disney World and 3 miles of Hwy 192 . As with reservations placed with hotels, you aren't given the room number - or in this case the house address - till you check in. Properties are generally allocated to reservations just prior to the arrival date and the home allocated depends on the arrival and departure of the homeowner's own bookings, those of our other guests, the general availability of properties, last minute extensions or pressing maintenance issues. This procedure allows us to operate our very lenient cancellation policy and for our guests to benefit from being usually (but not always) able to extend their stays without moving into a different property.
For those guests only willing to make a reservation with us if they can see the actual property they will be in, we have a selection of Specific Properties into which reservations can be made, although reservations in these properties are generally only applicable to visits of 7 days or more and arrival and departure must usually, but not always, be on a Saturday.Do You Ever Provide Free Upgrades? Yes, very often in fact. You may possibly receive a 4-bedroom home instead of the 3-bedroom home you have booked. There is also a chance that when you reserve a condo that you will receive a pool home at no extra charge! We always do our best for our owners to fill their homes and often achieve this by upgrading our bookings into a higher category - although don't rely on that to happen! How do I make a reservation? Use our Secure Reservation Server
It's so easy! First, check out the rates page of our website for the size of property and time of the year you want to visit. Then place a call, send an e-mail or simply complete the on-line booking form to make a definite reservation. If you are booking into a specific property, check it's availability first and then proceed to the on-line booking form. No cash down payment is required, just use your credit card to guarantee the cost of your first night's stay. Payment for your stay is only made once you have arrived and it can be made by cash, traveler checks or any major credit-card.
What If I need to cancel?
Unless you are booking a specific property, you may cancel up to 7 days prior to your arrival, without penalty. Cancel within 7 days and your forfeit an amount equal to the first night's stay. This does not apply to some peak season dates for which you will be required to pay a non-refundable down payment with the full balance due 30 days prior to arrival, nor does it apply to bookings made for specific properties, where again a non-refundable down payment is required with the full balance due in advance of your arrival.
How do I pay for my rental?
You pay upon arrival. If you arrive after hours, just stop in the next morning to register and settle your account. We are happy to accept cash, traveler checks, a money order, cashier's check, Master Card, Visa, Discover or American Express. Although you may prepay three weeks in advance with a personal or business check, we cannot accept a personal or business check on arrival.
Where do I check in?
At the ELITE HOMES/PINNACLE HOMES check-in center at 5505 West Irlo Bronson Hwy on Hwy 192, Located in The Rock Church Plaza. Don't worry - we send you detailed directions with your confirmation. Check-in time is any time after 4 p.m. although you are most welcome to arrive earlier if you wish and provided the house allocated to you has not been used the previous night then you may register and take early occupancy without any extra charge. If it has been occupied though, it will need to be fully cleaned and you would therefore not be permitted to enter till the cleaners have completed their task. If you arrive after 6 p.m. your key and the directions to your property will be in our lock box, the code to which will be included in your directions. If you have any questions or problems, you will have an emergency number to call 24 hours/day, 7 days/week.
How far is my home from the check-in center?
All our homes are located, as our check-in center is, within 10 minute's drive of Disney World. You will, in most cases, be in your allocated property within 5-15 minutes of leaving our office. Shops and supermarkets are in abundance along Hwy 192 so you have ample opportunity to stop for provisions en route to your vacation home, should you wish to do so.
What is provided in the home?
The homes are fully equipped with all linens and towels as well as a washer, dryer, dishwasher, microwave, stove, refrigerator, toaster, coffee-maker, blender and all dishes, utensils, plates and drinking glasses. There is cable TV to at least two TVs, a VCR, a music system, at least one hair-dryer, an iron and an ironing board. Each bedroom sleeps two persons in either double (King, Queen or Full) or twin beds and there is a pullout sofa bed in the living area. Each house has a two-car garage, although occasionally owners will maybe use one of the spaces to store their own car. If you have any special requirements, please let us know when making your reservation so that we may enter these as requests with your booking details.
Is there anything that is not provided?
There are a few things you may want to be sure to pack. We do not provide the large pool towels. You will need these because the pool water would bleach out the bathroom towels. Most homes, for hygiene reasons, do not provide washcloths. Also, the small "consumable" items like toilet paper (other than an initial supply in each bathroom), dishwashing soap, hand soap, shampoo, laundry detergent, trash bags, paper towels, spices, coffee, sugar, cream etc, are not provided. Often, however, the previous guests may have left some unused supplies - and our cleaners have instructions not to remove these - so it would be wise to leave the purchase of these items till you have arrived and seen what you do not have.
How do I check out?
The home must be vacated by 10 a.m. unless you have paid for the next night's stay, in which case you may depart at any time that day or night. The keys must be returned to where you checked in. |
